Zomato AI layoff details
Automation / efficiency citedreputable_reporting
Reported layoffs: 600
Industry: Technology · Geography: India
Inc42 reported that Zomato laid off nearly 600 customer support employees amid slowing food-delivery growth, quick-commerce competition, restructuring, and increasing use of AI to automate customer support functions.
Zomato has reportedly laid off nearly 600 employees from its customer support team... Besides, Zomato has been increasingly leveraging AI to automate its customer support functions to trim costs.
Inc42 attributed the layoffs to Outlook Business reporting and said employees were affected due to performance issues, tardiness, and an overall restructuring effort, while also noting increased AI automation of customer support to reduce costs. Classified as automation-efficiency cited because automation is a reported cost-cutting context rather than the only stated cause.
Sources
- Inc42, 2025-04-01